...
Step 3: Enter your ticket number, name, billing phone number, and email address.
| Info |
|---|
This information must be an exact match of what your previous carrier has on file. Failure to match the information exactly can result in the request being delayed or rejected altogether. If you are not sure how the information appears on your account with your previous carrier, contact them and ask. |
...
If your ticket number contains letters (usually “MCS”), do not enter them. The “Ticket Number” field only accepts numbers. Rest assured, we will still be able to find your ticket with the letters.
...
In the large, white field, enter any number that you would like to have ported. Make sure that all of these numbers are from the same carrier and on the same account. If any of the numbers are from different carriers or on different accounts, a separate eLOA form must be filled out for each different carrier’s and each different account’s numbers.
Separate numbers by a comma and a space.
...
Congratulations! You have successfully submitted your porting request. Depending on who your original carrier was, it may take a few days or longer to complete the port request. In the meantime, monitor the progress of your ticket by checking back in the Customer portal every couple days.
Frequently Asked Questions (FAQs)
Will I be charged for porting a new number in to Mongotel?
No. The port-in process itself is free for all Mongotel Customers. However, the changes made to your account during the porting process might incur additional charges. For example, it is free to port in a toll-free number, but it costs $5 per month to keep that number on your account.
How long does the port-in process take?
Troubleshooting
Either we’re forgetting something or this process is just too simple! If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it.
...