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Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing any all relevant options from the list below, our support agents will be happy to connect by phone at (718) 942-9990 or email at info@mongotel.com to help you find a solution that works for you.
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If the recipient isn’t receiving your messages, check your inbox to see if the email bounced. If so, check the email address to which you sent the message and compare it to the information listed in Step 3. If the email address doesn’t match, try editing the To field to make it match. If the problem persists, contact support. |
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