Here’s How It’s Done!
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Porting a number into or out of your account requires admin approval. |
A port request is what you’ll need when you’re looking to add a new number to your account. In order to submit one of these requests, you’ll have to fill out an electronic Letter of Authorization (eLOA) form, which you can find here: https://mongotel.com/eloa/ .
This article will walk you through each of the fields of the eLOA form linked above and provide all the information you’ll need to successfully submit your port request.
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Table of Contents
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Filing a Port-In Request With an eLOA
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The information provided in your eLOA must be an exact match to the information on record with your previous carrier. |
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Step 1: Call or email
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support at (718) 942-9990 or info@mongotel.com to open a porting ticket.
In order to begin the porting process, you must connect with us to get the ball rolling. Without an open ticket, you will not be able to submit an eLOA form.
Step 2: Go to https://mongotel.com/eloa/ .
This link will take you to Mongotel’s eLOA form. You do not need to print, download, or save this page (but it might save time in the future to bookmark it). Simply fill out the fields as described in this article and you will be good to go.
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Congratulations! You have successfully submitted your porting request. Depending on who your original carrier was, it may take a few days or longer to complete the port request. In the meantime, monitor the progress of your ticket by checking back in the Customer Client portal every couple days.
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No. The port-in process itself is free for all Mongotel CustomersClients. However, the changes made to your account during the porting process might incur additional charges. For example, it is free to port in a toll-free number, but it costs $5 per month to keep that number on your account.
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The average estimate is two to four weeks. That being said, many port-ins are successfully processed within two weeks. This is due primarily to factors outside of Mongotel’s control.
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Having Trouble? Contact Support or Try One of
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These Tricks!
Either we’re forgetting something or this process is just too simple! . If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.
Call us at (718) 942-9990, dial 611 on any Mongotel-programmed phone, or send an email to info@mongotel.com and we’ll get to work finding a solution that works for you.
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