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| Warning |
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The information provided in your eLOA must be an exact match to the information on record with your previous carrier. |
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Step 1: Call or email support at (718) 942-9990 or
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helpdesk@mongotel.com to open a porting ticket.
In order to begin the porting process, you must connect with us to get the ball rolling. Without an open ticket, you will not be able to submit an eLOA form.
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The average estimate is two to four weeks. That being said, many port-ins are successfully processed within two weeks. This is due primarily to factors outside of Mongotel’s control.
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Having Trouble? Contact Support
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Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.
Call Contact us at (718) 942-9990, dial by dialing 611 on any Mongotel-programmed phone, or send an email to info@mongotelby emailing helpdesk@mongotel.com and we’ll get to work finding a solution that works for you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
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