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Long codes have long been used for purposes such as customer service and use cases are rapidly expanding to better suit other business needs as well. Of course, “10DLC” doesn’t mean just any standard long code. That phrase comes laden with its own laundry list of laws and regulations that control the ways in which you can and should be using 10-digit long codes for all forms of business-to-customer messaging.
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4 Benefits of 10DLC
MNOs in North America are switching to 10DLC to meet regulatory standards. With this transition come the following benefits:
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Between the Stopping Bad Robocalls Act of 2019 and the Federal Communications Commission’s (FCC) subsequent regulation rollouts, quite a bit has changed in the field of telecommunications. Add to that the ever-changing requirements for Cellular Telecommunications Industry Association (CTIA) compliance and you have a veritable minefield of potential fines, blocked messages, and legal action.
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