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Looking for answers in a hurry? Check out the emailhttps://mongotel.atlassian.net/wiki/spaces/TS/pages/1330118657/Cheat+Sheet+How+to+Use+Mongotel+s+Email-to-SMS cheat sheet!+Features. |
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The screenshots in this process come from Gmail, but you can use any major email provider. If you’ve received the cheat sheet in the SMS welcome email, then your email is compatible with our systems. |
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SMS—Short Message Service messages are what most people refer to when they say the word “texting.”
MMS—Multimedia Messaging Service messages are text messages that include attachments (like pictures, videos, or emojisaudio files).
Step 1: Log in to the email address associated with your number’s email-to-SMS service.
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Having Trouble? Contact Support or Try This Trick!
Here’s a self-service option that might enable an immediate resolution to the issue. If the problem persists after completing it, our Support Team will be Our Support Team is always happy to connect. Call Contact us at (718) 942-9990, dial by dialing 611 on any Mongotel-programmed phone, or send an email to info@mongotelby emailing helpdesk@mongotel.com and we’ll get to work finding a solution that works for you.you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
In the meantime, here’s a self-service option that might provide an immediate resolution:
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If the recipient isn’t receiving your messages, check your inbox to see if the email bounced. If so, check the email address to which you sent the message and compare it to the information listed in Step 3. If the email address doesn’t match, try editing the To field to make it match. If the problem persists, contact support. |
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