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Looking for answers in a hurry? Check out https://mongotel.atlassian.net/wiki/spaces/TS/pages/1330118657/Cheat+Sheet+How+to+Use+Mongotel+s+Email-to-SMS |
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The screenshots in this process come from Gmail, but you can use any major email provider that’s compatible with our systems. If you’ve received this as an email attachmentthe cheat sheet in the SMS welcome email, then your email is compatible with our systems. |
If you’re reading this as an attachment to an you’ve already received the SMS welcome email, then congratulations! Your email is now set up and ready to send and receive text messages (SMS and MMS). Here’s . If you haven’t already enrolled but you’re looking to see if this service is right for you, contact Support. This article isn’t a convincing list of features but rather a quick step-by-step rundown of how this nifty process works once you’re enrolled.
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Table of Contents
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How to Send Email-to-SMS Messages
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This system is designed for person-to-person messaging, not mass messaging. Although Mongotel imposes no limit on the number of texts you can send, sending too many texts in too short a time or too many texts with identical contents can result in the carrier blocking your number without informing either of us. |
This is the process for sending text messages from your email. You can send either SMS or MMS messages. Here’s the difference between those two message formats:
SMS—Short Message Service messages are what most people refer to when they say the word “texting.”
MMS—Multimedia Messaging Service messages are text messages that include attachments (like pictures, videos, or emojisaudio files).
Step 1: Log in to the email address associated with your number’s email-to-SMS service.
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Step 3: In the To field, enter the 10-digit phone number of the person you’d like to text followed by “@sms.mongotel.com.”
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To send mass messages list each recipient as a separate emailan SMS to multiple recipients at the same time, add all the addresses to the To field (do not use the CC or BCC fields). Each recipient will receive a separate SMS. This will not create a group chat. |
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Fill out the To field using the same format as shown in the example images above.
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Only JPG and PNG formats will be sent. Note that JPEG and JPG are not the same thing. |
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Mongotel’s email-to-SMS service includes the ability to send MMS messages, empowering you to send picture files in your texts. Just click the button to attach files, select your chosen pictures, and confirm.
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Log in to whichever email provider you used to register for email-to-SMS services.
Step 2: Check your inbox for an email titled “SMS from [phone number] to [your number].”
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The format for subject lines of incoming texts will be “SMS from [phone number] to [your number].” See the above image for an example of what this might look like.
Step 3 (Optional): To reply to that message as an SMS, reply to the email, entering the content of your text message in the body of
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the reply.
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Make sure you’re sending the email from the same address that received the SMS. |
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And there you have it! Following these two processes, you should now have a seamless and easy-to-understand method of sending and receiving SMS and MMS messages.
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Having Trouble? Contact Support or Try
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This Trick!
Our Support Team is always happy to connect. Contact us at (718) 942-9990 or email , by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
In the meantime, here’s a self-service option that might provide an immediate resolution:
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If the recipient isn’t receiving your messages, check your inbox to see if the email bounced. If so, check the email address to which you sent the message and compare it to the information listed in Step 3. If the email address doesn’t match, try editing the To field to make it match. If the problem persists, contact support. |
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