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10DLC is the telecommunications industry’s novel solution to the legislative and regulatory developments of the past few years. Short for “10-digit long code,” 10DLC uses regular local landlines instead of short codes or toll-free numbers for application-to-person (A2P) communications and other forms of business-to-Customer customer messaging all across North America.
Long codes have long been used for purposes such as customer service and use cases are rapidly expanding to better suit other business needs as well. Of course, “10DLC” doesn’t mean just any standard long code. That phrase comes laden with its own laundry list of laws and regulations that control the ways in which you can and should be using 10-digit long codes for all forms of business-to-Customer customer messaging.
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4 Benefits of 10DLC
MNOs in North America are switching to 10DLC to meet regulatory standards. With this transition come the following benefits:
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Between the Stopping Bad Robocalls Act of 2019 and the Federal Communications Commission’s (FCC) subsequent regulation rollouts, quite a bit has changed in the field of telecommunications. Add to that the ever-changing requirements for Cellular Telecommunications Industry Association (CTIA) compliance and you have a veritable minefield of potential fines, blocked messages, and legal action.
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Although toll-free numbers may be text-enabled in order to offer both text and voice compatibility, short codes remain text-compatible only. 10DLC numbers take this one step further, enabling greater flexibility for Customers customers to call or text the same number, which in turn makes it easier for Customers customers to engage with your business.
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The registration process for TCR may appear complicated and difficult to navigate. In accordance with our commitment to enabling seamless VOIP business phone system solutions for our Partners, Resellers, CustomersClients, and Users, Mongotel has put together an online form to streamline the registration process. Simply fill out the form and we’ll do the rest.
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Still not quite sure what 10DLC is or what these changes mean for your business? Check out this list of FAQs to see if your question has already been answered: 10DLC FAQs.
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