Here’s How It’s Done!
Porting a number into or out of your account requires admin approval.
A port request is what you’ll need when you’re looking to add a new number to your account. In order to submit one of these requests, you’ll have to fill out an electronic Letter of Authorization (eLOA) form, which you can find here: https://mongotel.com/eloa/
This article will walk you through each of the fields of the eLOA form linked above and provide all the information you’ll need to successfully submit your port request.
Step 1: Call or email Customer support at (718) 942-9990 or info@mongotel.com to open a porting ticket.
In order to begin the porting process, you must connect with us to get the ball rolling. Without an open ticket, you will not be able to submit an eLOA form.
Step 2: Go to https://mongotel.com/eloa/.
This link will take you to Mongotel’s eLOA form. You do not need to print, download, or save this page (but it might save time in the future to bookmark it). Simply fill out the fields as described in this article and you will be good to go.
Step 3: Enter your ticket number, name, billing phone number, and email address.
This information must be an exact match of what your previous carrier has on file. Failure to match the information exactly can result in the request being delayed or rejected altogether. If you are not sure how the information appears on your account with your previous carrier, contact them and ask.
If your ticket number contains letters (usually “MCS”), do not enter them. The “Ticket Number” field only accepts numbers. Rest assured, we will still be able to find your ticket with the letters.
Step 4: Enter your address information.
This address information should be identical to the billing information on your most recent invoice.
Step 5: Provide your account number/name and account PIN.
This account information should be identical to the billing information on your most recent invoice.
Step 6: List every number that you are looking to have ported and review the legalese beneath that field.
The legal information contained in this section can be confusing and difficult to understand for many people. If you have any questions about what any of it means, we’re happy to connect at (718) 942-9990 or info@mongotel.com to provide answers.
In the large, white field, enter any number that you would like to have ported. Make sure that all of these numbers are from the same carrier and on the same account. If any of the numbers are from different carriers or on different accounts, a separate eLOA form must be filled out for each different carrier’s and each different account’s numbers.
Separate numbers by a comma and a space.
Step 7: Electronically sign the eLOA document and click “Submit Signature.”
Type out your full name in the first field of the signature section, draw your signature in the second field, and then click “Submit Signature.” Your signature will then appear to the right of the second field.
Step 8: Review all of your information one last time, attach any necessary documents or files, and then click “Submit.”
Be sure to attach a copy of your most recent invoice or bill and any other documentation that you were told would be helpful for the porting process. Then click “Submit.”
Wrap-Up
Congratulations! You have successfully submitted your porting request. Depending on who your original carrier was, it may take a few days or longer to complete the port request. In the meantime, monitor the progress of your ticket by checking back in the Customer portal every couple days.
Frequently Asked Questions (FAQs)
Will I be charged for porting a new number in to Mongotel?
No. The port-in process itself is free for all Mongotel Customers. However, the changes made to your account during the porting process might incur additional charges. For example, it is free to port in a toll-free number, but it costs $5 per month to keep that number on your account.
How long does the port-in process take?
The average estimate is two to four weeks. That being said, many port-ins are successfully processed within two weeks. This is due primarily to factors outside of Mongotel’s control.
Having Trouble? Contact Support or Try One of the Below Tricks
Either we’re forgetting something or this process is just too simple! If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it.