Mongotel Softphone App FAQs

Owned by Hunter Amato, created
Last updated: May 25, 2023
5 min read

Don’t yet have the Mongotel Softphone app installed? Click here to view the install links!

With great technology come great questions. Here, you’ll find the answers to the most frequently asked questions we’ve received from Organizations just like yours.

Table of Contents

What Does the Mongotel Softphone App Do?

The Mongotel Softphone app enables Mongotel Users (anybody with an activated extension) to place and receive calls through their extension on devices other than their desk phone. For example, you could download the app on your iPhone to access your extension from that device—just like you would with your desk phone!

How Does the Mongotel Softphone App Work?

This app is a virtual softphone that connects with Mongotel’s VoIP system to enable Users to access their Mongotel extensions from various devices. It works by using subextensions to essentially “split” the extension into multiple locations or devices.

But don’t worry; you won’t have to provision or register those other devices like you did your desk phone. In fact, you can think of all of them as one extension. One extension, one price, and however many subextensions you’d like (via the app).

How Do You Download the Mongotel Softphone App?

Users can download the app from the links in at the bottom of Mongotel.com. You can also search the App Store or Google Play for “Mongotel Softphone.”

How Do You Sign In to the Mongotel Softphone App?

For more information, read https://mongotel.atlassian.net/wiki/spaces/TS/pages/1369768085.

Users sign in to the Mongotel Softphone app using the email address and password associated with their extension. Your extension will also need to have been activated. If you’d like to create an extension with us, have your account admin give us a call at (718) 942-9990. If you already have an extension with us, and need help accessing it, you can call Support directly.

What Features Does the Mongotel Softphone App Have?

For a full list of features, see the following article in our knowledge base: https://mongotel.atlassian.net/wiki/spaces/KNOW/pages/1251016707.

Having Trouble? Contact Support or Try One of These Tricks!

Our Support Team is always happy to connect. Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.

In the meantime, here are a few self-service options that might provide an immediate resolution:

If you experience this issue, please connect with our Support team at (718) 942-9990.

For more information, read https://mongotel.atlassian.net/wiki/spaces/TS/pages/1369768047.

By default, the audio devices for input and output are set to the system’s defaults. For example, if your desktop’s default audio device is a monitor, then Mongotel Softphone will use that monitor as the default input and output. Here are the steps to change that within the app:

  1. Click the settings icon.

  2. Click “Sound.”

  3. Ensure the correct devices are selected for “Speaker,” “Microphone,” and “Ringtone audio output.”

  4. Scroll down and ensure the volume is high enough to hear.

You sure can! But first, make sure that you would maintain legal compliance with local and federal regulations were you to do so. Then proceed with the following steps:

Desktop

  1. Click the Settings icon.

  2. Click “Recording.”

  3. Toggle “Warning beep.”

iPhone

  1. Tap the Settings icon.

  2. Tap “Preferences.”

  3. Tap “Call Recording.”

  4. Toggle “Warning Beep.”

  5. If toggling off, read the disclaimer and confirm your selection.

Android

  1. Tap the Settings icon.

  2. Tap “Preferences.”

  3. Tap “Call Recording.”

  4. Toggle “Warning Beep.”

Most of the information in the app is saved locally and is not synced between devices. For example, if you save a quick dial on your iPhone, it will not appear on your Mac OS desktop.