How to Log in to the Mongotel Softphone App

Owned by Hunter Amato, created
Last updated: May 25, 2023
3 min read

Don’t yet have the Mongotel Softphone app installed? Click here to view the install links!

The Mongotel Softphone app is a great way to stay connected no matter where you are—in the office, in the field, on the road, anywhere! As long as you have a stable Internet connection, the app enables most of the features of your desk phone. But first, you’ll need to sign in.

Table of Contents

Sign in on the App

To get started, you’ll need to have the Mongotel Softphone app installed. Then just open it up, enter your info, and start enjoying your desk phone’s features on the go.

Step 1: Enter your username (email) and password.

Your username is the email address you used to sign up for an extension with Mongotel and your password is the password you created when activating your account (unless you’ve since changed it).

Step 2: Click “Sign in.”

Click the big, blue button.

Wrap-Up

Yep, it really is that simple! Now that you’re signed in to the app, you should be able to start enjoying all the features it has to offer.

Having Trouble? Contact Support or Try One of These Tricks!

Our Support Team is always happy to connect. Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.

In the meantime, here are a few self-service options that might provide an immediate resolution:

First, try to log in to Mongotel.com (following this process: https://mongotel.atlassian.net/wiki/spaces/KNOW/pages/1358626821). If you can log in to Mongotel.com but not the Mongotel Softphone app, give us a call and we’ll see what can do together.

If you can’t log in to Mongotel.com either, try changing your password:

  1. Click “LOGIN” on the website.

  2. Click “Forgot Password.”

  3. Follow the on-screen prompts.

  4. Choose a password that’s hard to crack but easy to remember.

  5. Attempt to log in to the app again.

If you still receive this error, contact Support and let us know the associated error code.

First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders.

If you do see an activation email, click the link within and follow the necessary prompts. Once your account is activated, try signing in again. For more information, read https://mongotel.atlassian.net/wiki/spaces/TS/pages/1344766078.

If you don’t see any activation emails, give us a call and we’ll work together to find a solution.

If you’re receiving this error message, then the login credentials you provided don’t match any extension in our system. To create an extension, have your account admin connect with us at (718) 942-9990. If you do in fact have an extension and are receiving this error message in error, we can work directly with you to help find a resolution.