How to Enable BLF in the Mongotel Softphone App

Owned by Hunter Amato, created
Jun 15, 2023
3 min read

Busy lamp field (BLF) lights are indicators that show a user’s status on a communication system. In Mongotel’s case, green means idle and red means busy.

If you created all your quick dials before learning about BLF, don’t fret! This guide will teach you how to enable BLF for existing contacts.

Table of Contents

Desktop

Step 1: Go to your Contacts page and click to edit a quick dial.

For more information on this step, read .

Editing a quick dial.

Step 2: Toggle on “Enable BLF.”

Enable BLF: On.

Step 3: Click “Save.”

Android

Step 1: Go to your Contacts page and click to edit a quick dial.

For more information on this step, read .

Step 2: Toggle “Busy Lamp Field” on.

Step 3: Tap the check mark to save.

iOS

Step 1: Go to your Contacts page and click to edit a quick dial.

Step 2: Toggle “Busy Lamp Field” on.

Step 3: Tap “Save.”

Wrap-Up

Repeat this process for each quick dial you’d like to include BLF. To save time in the future, consider toggling on BLF when creating quick dials.

Having Trouble? Contact Support!

Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.

Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.