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We’ve fully integrated Contact Sync to provide secure two-way contact syncing between your phone’s contacts and the app and your Gmail contacts and the app. Since this syncing goes both ways, new contacts you add in the Mongotel Softphone app will also be added to your phone and your Gmail account (if you want them to be).

Note that it is not always possible to sync contacts from your Gmail account to the app, depending on your domain administrator’s permissions and much more.

Reroute Calls with Transfer, Hold, and DND Commands

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For example, you can set a DND schedule in the app that prevents your phone from ringing when you’ve clocked out.

Add Quickdials for Faster Calling

Enjoy faster dialing of local extensions with Mongotel Softphone’s Quick Dial feature. Simply enter the display name and phone number of the person for whom you’d like to create a quick dial and click “Save.” For more information, read How to Add Quickdials in the Mongotel Softphone App.

Coming Soon

1. Callthrough (Date: TBD)

2. More TBD!

Having Trouble? Contact Support or Try One of the Below Tricks:

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title (Desktop) "I can't find the keypad."
Try resizing your window to make it larger or looking for the “Keypad” button on your screen.

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title (All) "How do I collect logs for support?"
Collecting SIP logs is crucial for diagnosing system errors like one-way audio, choppy audio, calls disconnecting, etc. Desktop Steps: Click “Settings.” Click “Logs.” Click “Save.” Save the file somewhere on the device. Email the file to info@mongotel.com. iPhone Steps: From the keypad, tap “Settings.” Tap “Preferences.” Scroll down until you see “Troubleshooting Log.” Toggle it on. Go back to the main “Settings” screen. Scroll down until you see “SIP Log.” Move the app into the background (but do not remove it from your recent apps). Open the app again and recreate the issue. Go back to “Settings.” Tap “Logs.” Tap “Share.” Tap “Other.” Email the log to info@mongotel.com. Android Steps: From the keypad, tap “Menu.” Tap “Preferences.” Scroll down until you see “Troubleshooting Log.” Toggle it on. Go back to the main “Settings” screen. Scroll down until you see “Logs.” Move the app into the background (but do not remove it from your recent apps). Open the app again and recreate the issue. Go back to “Settings.” Tap “Logs.” Tap “Share.” Tap “Other.” Email the log to info@mongotel.com.

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