List of Features Available in the Mongotel Softphone App
Download Mongotel’s softphone app from the links in at the bottom of http://mongotel.com today!
The Mongotel Softphone app empowers you with access to your Mongotel User extension from the palm of your hand. With support for a long list of Apple and Android devices, Mongotel Softphone helps keep you connected with your workplace wherever you go.
Table of Contents
Features of the Mongotel Softphone App
Here’s a brief list of things you can do with the current version of the Mongotel Softphone app:
Make and Receive Calls from Your Mongotel Extension on Through the App
You can place outgoing calls and receive inbound calls through the Mongotel Softphone app just like you would through the phone in your office.
Receive Push Notifications When Somebody Calls You
To enable this feature, you will have to grant notification permissions to the app.
As long as your device is on and you are logged in via the Mongotel Softphone app, the app will send you push notifications whenever you receive a call. Push notifications are the little pop-up windows that you see appear on screen when your device wants to let you know about something.
Busy Lamp Field (BLF) Lights Let You Know When Another Extension is Active
BLF must be enabled in each contact’s entry.
BLF technology uses “status icons” to show when a contact is online, busy, inactive, etc. These little status bubbles help you to know what your coworkers are up to and when you might best be able to reach them. Here’s what they mean:
Gray circle: Inactive.
“RINGING:” Their extension is ringing.
“ON CALL:” They are currently on a call.
Instantly Import Your Contacts with Contact Sync
We’ve fully integrated Contact Sync to provide secure two-way contact syncing between your phone’s contacts and the app and your Gmail contacts and the app. Since this syncing goes both ways, new contacts you add in the Mongotel Softphone app will also be added to your phone and your Gmail account (if you want them to be).
Note that it is not always possible to sync contacts from your Gmail account to the app, depending on your domain administrator’s permissions and much more.
Reroute Calls with Transfer, Hold, and DND Commands
You can execute attended transfers, blind transfers, place callers on hold (where they can listen to your custom call park music if you’ve enabled it), and more just like you can with a physical phone.
Use Schedules, Exclusions, and Routes Just Like With a Physical Phone
Many of the technical services that you’ve had Mongotel Support add to your inbound or outbound routes will apply to your Mongotel Softphone app just like they do for your regular extension—and then some!
For example, you can set a DND schedule in the app that prevents your phone from ringing when you’ve clocked out.
Add Quickdials for Faster Calling
Enjoy faster dialing of local extensions with Mongotel Softphone’s Quick Dial feature. Simply enter the display name and phone number of the person for whom you’d like to create a quick dial and click “Save.”
Coming Soon
Callthrough (Date: TBD)
More TBD!
Having Trouble? Contact Support or Try One of These Tricks!
Our Support Team is always happy to connect. Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
In the meantime, here are a few self-service options that might provide an immediate resolution: