How to Add Quick Dials in the Mongotel Softphone App

Owned by Hunter Amato, created
Last updated: May 25, 2023
4 min read

Quick dials are the Mongotel Softphone version of speed dials.

Adding quick dials in the Mongotel Softphone app is quick and easy. You’ll see!

Table of Contents

Desktop

This process is the same for both Windows and Mac OS desktops.

Here’s how you can create quick dials for use in the Mongotel Softphone app on either Windows or Mac operating systems.

Step 1: Click “Contacts.”

Step 2: Make sure the dropdown field is set to “Quick Dial.”

Here’s what it looks like in Windows:

Here’s what it looks like in Mac OS:

Step 3: Click the plus icon.

Step 4: In the Display Name field, enter your contact’s name.

Step 5: In the URI field, enter your contact’s phone number or extension.

Step 6 (Optional): Enable BLF.

Step 7: Click “Save.”

Step 8: Verify that your quick dial saved correctly.

It should look something like this:

iPhone

Here’s how you can create quick dials for use in the Mongotel Softphone app on iOS devices.

Step 1: Tap “Quickdial.”

Step 2: Tap the plus icon.

Step 3: In the Title field, enter your contact’s name.

Step 4: In the Phone Number field, enter your contact’s phone number or extension.

Step 5 (Optional): Enable BLF.

Step 6: Tap “Save.”

Step 7: Verify that your quick dial saved correctly.

It should look something like this:

Android

Here’s how you can create quick dials for use in the Mongotel Softphone app on Android devices.

Step 1: Tap the quick dial icon.

Step 2: Tap the plus icon.

Step 3: In the Title field, enter your contact’s name.

Step 4: In the “Phone number” field, enter your contact’s phone number or extension.

Step 5 (Optional): Enable BLF.

Step 6: Tap the check button.

Wrap-Up

Your quick dial should now be up and running, ready for action! To learn more about how to use it, read https://mongotel.atlassian.net/wiki/spaces/TS/pages/1369735632.

Having Trouble? Contact Support or Try One of These Tricks!

Our Support Team is always happy to connect. Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.

In the meantime, here are a few self-service options that might provide an immediate resolution:

Most of the information in the app is saved locally and is not synced between devices. If you save a quick dial on your iPhone, it will not appear on your Mac OS desktop.

Quick dials are saved locally for as long as you remain signed in. You can turn off or restart your device and close the app without fear of deleting your quick dials. But, if you sign out or reset your app (through the Settings menu), all locally saved data on the device will be removed. That includes your quick dials.

If this is not what caused your quick dials to be removed, please connect with our Support team at (718) 942-9990.