How to Use the Click-to-Call Feature in the Mongotel Softphone App (Desktop Only)

Owned by Hunter Amato, created
Last updated: May 25, 2023
4 min read

The click-to-call feature of the Mongotel Softphone app is enabled by default. If you would like to disable it, click here or scroll down.

The Mongotel Softphone app enables Users to click on phone numbers to place calls, rather than having to manually enter the number on the app’s dial pad. All you have to do to get started is install the app. Unfortunately, this feature is only available for desktop Users at this time.

Table of Contents

Placing a Click-to-Call Call

This process is enabled by default. You do not need to manually enable it unless you’ve previously disabled it. If you have previously disabled click-to-call in the app, click the button below to expand the process for re-enabling it, which must be completed before you can place calls using the feature.

  1. Click the Settings icon.

  2. Click “Controls.”

  3. Next to “Set as a default calling app,” click “Settings.”

  4. In the “Default apps” menu of your desktop, add Mongotel Softphone to all relevant system defaults.

    1. Click “Set defaults by app.”

    2. Click “Mongotel Softphone.”

    3. Click “Manage.”

    4. Add all defaults.

The result should be something like this, where Mongotel Softphone is associated with all relevant file types:

  1. Click the Settings icon.

  2. Click “Controls.”

  3. Toggle on “Default calling app.”

Step 1: Click the phone number (or equivalent icon).

For this process, we’ll be using Google Maps as an example.

Some phone numbers are coded to be directly clickable. Others, like in Google Maps, require you to click an icon nearby.

Step 2: Click “Pick an app.” If “Mongotel Softphone” appears, click that instead.

Step 3: Click “Mongotel Softphone” and then click “OK.”

Checking “Always use this app” will enable you to skip Step 3 in the future.

(Windows) How to Disable the Click-to-Call Feature

If you don’t want to use the click-to-call feature of the Mongotel Softphone app, here’s how you can disable it on a Windows operating system.

Step 1: Click the Settings icon.

Step 2: Click “Controls.”

Step 3: Next to “Set as a default calling app,” click “Settings.”

Step 4: In the “Default apps” menu of your desktop, remove Mongotel Softphone from all relevant system defaults.

It might be helpful to perform the following additional sub steps:

  1. Click “Set defaults by app.”

  2. Click “Mongotel Softphone.”

  3. Click “Manage.”

  4. Remove all defaults.

The result should be something like this, where Mongotel Softphone is not associated with any file types:

(Mac OS) How to Disable the Click-to-Call Feature

If you don’t want to use the click-to-call feature of the Mongotel Softphone app, here’s how you can disable it on Mac OS.

Step 1: Click the Settings icon.

Step 2: Click “Controls.”

Step 3: Toggle “Default calling app.”

Wrap-Up

Hopefully this process guide has helped you get to know our app even better than before. There are plenty more features of the Mongotel Softphone app, so feel free to dig even deeper!

Having Trouble? Contact Support!

Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.

Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.