Pages of the Mongotel Softphone App and What They Mean

New to the Mongotel Softphone App? Fret not! We’ve created this handy guide to teach you everything you need to know about all the pages of the app.


Table of Contents


Desktop

Login Page

Mongotel Softphone App login screen.

 

 

For more information on logging in to the Mongotel Softphone App, read .

Here’s what you’ll see when you first open the app.

The top field is where you’ll enter the email you used to activate your Mongotel User account.

The bottom field is where you’ll enter the password you’ve set for your account.

Dial Pad Page

Mongotel Softphone App dial pad page.

This is the main page of the Mongotel Softphone App. Here’s where you’ll tap the numbers you’d like to call, just like on a physical desk phone.

To the left of the dial pad, you can see your a series of icons and your extension number in colored highlight depending on your BLF status.

The Dial pad icon takes is where you are now.
The Contacts icon takes you to the Contacts page. The Recents icon takes you to the recent calls page.
The moon icon activates do-not-disturb mode.
The cog icon takes you to the settings menu.

The white cassette button takes you to your voicemail using the *85 star code. And the blue button initiates a call with whichever extension or phone number you’ve typed in.

While making calls, you’ll see a few buttons:

  • Keypad” takes you back to the keypad.

  • The volume icon enables you to select the speaker for Mongotel Softphone to use.

  • The red phone hangs up the call.

  • The microphone button enables you to mute or unmute your mic.

  • The blue-circled red dot enables you to toggle call recording.

Contacts Page

 

Here’s where you’ll see any contacts you’ve added. You can import them directly from Google or Microsoft Office 365. You can also create quick dials to make dialing as easy as clicking the user’s icon.

In the top of this screen, you’ll see a few icons:

  • Click the magnifying glass to search for a specific contact.

  • Click the dropdown menu to change the type of contact.

  • Click the plus button to create a new contact of the selected type.

Quick Dial Creation Page

For more information on adding quick dials, read .

Here’s the pop-up window that appears when you click to create a new quick dial on the Contacts page.

  • Display Name“ is the contact’s name.

  • URI“ is the contact’s phone or extension number.

  • Enable BLF“ allows you to toggle BLF on or off. Learn more about this by reading .

Recents Page

Here, you’ll see all of your recent calls.

Clicking a call opens a log window that looks like this:

If call recording is active, you can play back and download recordings by clicking the play or cloud buttons.

Settings

Here’s where you can edit your account settings, preferences, and more. You can enable a few neat features here, too, like a warning beep when recording calls.


iPhone

Login Page

Here’s what you’ll see when you first open the app.

The top field is where you’ll enter the email you used to activate your Mongotel User account.

The bottom field is where you’ll enter the password you’ve set for your account.

Dial Pad Page

This is the main page of the Mongotel Softphone App. Here’s where you’ll tap the numbers you’d like to call, just like on a physical desk phone.

At the top of this page, you can see your extension number in colored highlight depending on your BLF status.

At the bottom, you’ll see four tabs. The Quickdial icon takes you to the quick dials page. The History icon takes you to the history page. The Keypad icon is where you are now. The Contacts icon takes you to the contacts page.

The yellow button takes you to your voicemail using the *85 star code. And the blue button initiates a call with whichever extension or phone number you’ve tapped in.

Quick Dials Page

When you first log in to the Mongotel Softphone App, you’ll see a blank page here. Click the blue plus button at the bottom right of the page to add some!

Quick dials enable you to place calls with a single tap.

Quick Dial Creation page

This is what you’ll see after clicking the blue plus button on the quick dials page.

Recent Calls Page

Here, you’ll see all of your recent calls. Want to quickly return a missed call? Just tap it!

The search bar allows you to search for specific numbers.

Contacts Page

Here’s where you’ll see any contacts you’ve added. You can import them directly from your Address Book, Google, or Microsoft Office 365. Use the search bar to search for a specific contact.

Settings

Here’s where you can edit your account settings, preferences, and more. You can enable a few neat features here, too, like a warning beep when recording calls.


Android

Login Page

 

Here’s what you’ll see when you first open the app.

The top field is where you’ll enter the email you used to activate your Mongotel User account.

The bottom field is where you’ll enter the password you’ve set for your account.

Dial Pad Page

This is the main page of the Mongotel Softphone App. Here’s where you’ll tap the numbers you’d like to call, just like on a physical desk phone.

At the top of this page, you can see your extension number in colored highlight depending on your BLF status.

Beneath your extension number, you’ll see four tabs. The phone icon takes you to the quick dials page. The circle icon takes you to the recent calls page. The nine dots is where you are now. The person icon takes you to the contacts page.

The yellow button takes you to your voicemail using the *85 star code. And the blue button initiates a call with whichever extension or phone number you’ve tapped in.

Quick Dials Page

When you first log in to the Mongotel Softphone App, you’ll see a blank page here. Click the yellow plus button at the bottom right of the page to add some!

Quick dials enable you to place calls with a single tap.

Quick Dial Creation page

This is what you’ll see after clicking the yellow plus button on the quick dials page.

Recent Calls Page

Here, you’ll see all of your recent calls. Want to quickly return a missed call? Just tap it!

In the top right corner, you’ll see a few icons. Clicking “All calls” opens a dropdown window that allows you to filter your calls.

The question mark next to “All calls” allows you to search for specific numbers. And the triple dots open another window, which you can use to clear your call history and start over with a blank slate.

Contacts Page

Here’s where you’ll see any contacts you’ve added. You can import them directly from Google, Microsoft Office 365, or your Address Book.

In the top right of this screen, you’ll see a few icons. Tap “Address Book“ to filter your contacts.

Click the magnifying glass to search for a specific contact by name. The triple dots can take you to the Settings menu.

Settings

 

Here’s where you can edit your account settings, preferences, and more. You can enable a few neat features here, too, like a warning beep when recording calls.


Having Trouble? Contact Support!

Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.

Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.