How to Edit Volume and Audio Device Settings in the Mongotel Softphone App

Owned by Hunter Amato, created
Last updated: May 25, 2023
3 min read

There are few things as frustrating as downloading a new app just to find out you can’t hear any calls or the audio isn’t playing from the right device. That’s why we wrote up this quick guide—to help provide an intuitive and easy process for resolving this issue in the Mongotel Softphone app.

Table of Contents

Desktop

By default, the audio devices for input and output are set to the system’s defaults. For example, if your desktop’s default audio device is a monitor, then Mongotel Softphone will use that monitor as the default input and output.

Step 1: Click the Settings icon.

Step 2: Click “Sound.”

Step 3: Ensure the correct devices are selected for “Speaker,” “Microphone,” and “Ringtone.”

Step 4: Scroll down and adjust the volume however you’d like.

iPhone

On iPhones and Androids, the Mongotel Softphone app uses whichever audio device is connected to your phone at whatever volume your phone has set. To change the devices, connect or disconnect those devices in your phone’s Settings menu (not inside the app).

Android

On iPhones and Androids, the Mongotel Softphone app uses whichever audio device is connected to your phone at whatever volume your phone has set. To change the devices, connect or disconnect those devices in your phone’s Settings menu (not inside the app).

Wrap-Up

And there you have it! Your preferred audio device should now be set up at your preferred volume. While making these changes, you might have noticed a few other settings in the app as well. Feel free to tinker with each of them until you find the Goldilocks configuration—the one that’s just right.

Having Trouble? Contact Support!

Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.

Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.