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Enjoy faster dialing of local extensions with Mongotel Softphone’s Quick Dial feature. Simply enter the display name and phone number of the person for whom you’d like to create a quick dial and click “Save.”

Coming Soon

  1. Callthrough (Date: TBD)

  2. More TBD!

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Having Trouble? Contact Support or Try One of These Tricks!

Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing all relevant options from the list below, our Support Team will be Our Support Team is always happy to connect. Call Contact us at (718) 942-9990, dial by dialing 611 on any Mongotel-programmed phone, or send an email to info@mongotelby emailing helpdesk@mongotel.com and we’ll get to work finding a solution that works for you.you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.

In the meantime, here are a few self-service options that might provide an immediate resolution:

Expand
title(Desktop) "I can't find the keypad."

Try resizing your window to make it larger or looking for the “Keypad” button on your screen.

Expand
title(All) "How do I collect logs for support?"

Collecting SIP logs is crucial for diagnosing system errors like one-way audio, choppy audio, calls disconnecting, etc.

Desktop Steps:

  1. Click “Settings.”

  2. Click “Logs.”

  3. Click “Save.”

  4. Save the file somewhere on the device.

  5. Email the file to

info@mongotel

  1. helpdesk@mongotel.com.

iPhone Steps:

  1. From the keypad, tap “Settings.”

  2. Tap “Preferences.”

  3. Scroll down until you see “Troubleshooting Log.”

  4. Toggle it on.

  5. Go back to the main “Settings” screen.

  6. Scroll down until you see “SIP Log.”

  7. Move the app into the background (but do not remove it from your recent apps).

  8. Open the app again and recreate the issue.

  9. Go back to “Settings.”

  10. Tap “Logs.”

  11. Tap “Share.”

  12. Tap “Other.”

  13. Email the log to

info@mongotel

  1. helpdesk@mongotel.com.

Android Steps:

  1. From the keypad, tap “Menu.”

  2. Tap “Preferences.”

  3. Scroll down until you see “Troubleshooting Log.”

  4. Toggle it on.

  5. Go back to the main “Settings” screen.

  6. Scroll down until you see “Logs.”

  7. Move the app into the background (but do not remove it from your recent apps).

  8. Open the app again and recreate the issue.

  9. Go back to “Settings.”

  10. Tap “Logs.”

  11. Tap “Share.”

  12. Tap “Other.”

  13. Email the log to

info@mongotel

  1. helpdesk@mongotel.com.

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