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Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing all relevant options from the list below, our support agents will be happy to connect by phone at (718) 942-9990 or email at info@mongotel.com to help you find a solution that works for you.
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 First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders. If you don’t see any activation emails, try resetting your password. Click “Forgot Password” and follow the on-screen prompts. If you do see an activation email, click the link within and follow the necessary prompts. Once your account is activated, try signing in again. For more information, read How to Activate Your Account. |
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