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title(All Platforms) When I try to log in, I get an incorrect username or password error.

First, try to log in to Mongotel.com (following this process: How to Log in to Your Account). If you can log in to Mongotel.com but not the Mongotel Softphone app, give us a call and we’ll see what can do together.

If you can’t log in to Mongotel.com either, try changing your password:

  1. Click “LOGIN” on the website.

  2. Click “Forgot Password.”

  3. Follow the on-screen prompts.

  4. Choose a password that’s hard to crack but easy to remember.

  5. Attempt to log in to the app again.

If you still receive this error, contact Support and let us know the associated error code.

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