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The Mongotel Softphone application empowers you with access to your Mongotel User extension from the palm of your hand. With support for a long list of Apple and Android devices, Mongotel Softphone helps keep you connected with your workplace wherever you go. Here’s how it works:

Features of the Mongotel Softphone App

Here’s a brief list of things you can do with the current version of the Mongotel Softphone app:

Make and Receive Calls from Your Mongotel Extension on Through the App

You can place outgoing calls and receive inbound calls through the Mongotel Softphone app just like you would through the phone in your office.

Receive Push Notifications When Somebody Calls You

As long as your device is on and you are logged in via the Mongotel Softphone app, the app will send you push notifications whenever you receive a call. Push notifications are the little pop-up windows that you see appear on screen when your device wants to let you know about something.

Busy Lamp Field (BLF) Lights Let You Know When Another Extension is Active

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• Gray circle: Inactive.

• “RINGING:” Their extension is ringing.

• “ON CALL:” They are currently on a call.

Instantly Import Your Contacts with Contact Sync

We’ve fully integrated Contact Sync to provide secure two-way contact syncing between your phone’s contacts and the app and your Gmail contacts and the app. Since this syncing goes both ways, new contacts you add in the Mongotel Softphone app will also be added to your phone and your Gmail account (if you want them to be).

Note that it is not always possible to sync contacts from your Gmail account to the app, depending on your domain administrator’s permissions and much more.

Reroute Calls with Transfer, Hold, and DND Commands

You can execute attended transfers, blind transfers, place callers on hold (where they can listen to your custom call park music if you’ve enabled it), and more just like you can with a physical phone.

Use Schedules, Exclusions, and Routes Just Like With a Physical Phone

Many of the technical services that you’ve had Mongotel Customer Support add to your inbound or outbound routes will apply to your Mongotel Softphone app just like they do for your regular extension—and then some!

For example, you can set a DND schedule in the app that prevents your phone from ringing when you’ve clocked out.

Add Quickdials for Faster Calling

Enjoy faster dialing of local extensions with Mongotel Softphone’s Quick Dial feature. Simply enter the display name and phone number of the person for whom you’d like to create a quick dial and click “Save.”

Coming Soon

1. Callthrough (Date: TBD)

2. More TBD!

Having Trouble? Contact Support or Try One of These Tricks

Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing any relevant options from the list below, our support agents will be happy to connect by phone at (718) 942-9990 or email at info@mongotel.com.

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