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Having Trouble? Contact Support or Try This Trick!
Here’s a self-service option that might enable an immediate resolution to the issue. If the problem persists after completing it, our Support Team will be Our Support Team is always happy to connect. Call Contact us at (718) 942-9990, dial by dialing 611 on any Mongotel-programmed phone, or send an email to info@mongotelby emailing helpdesk@mongotel.com and we’ll get to work finding a solution that works for you.you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
In the meantime, here’s a self-service option that might provide an immediate resolution:
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 First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders. If you don’t see any activation emails, try resetting your password. Click “Forgot Password” and follow the on-screen prompts. If you do see an activation email, click the link within and follow the necessary prompts. Note that those links expire after some time, so they might need to be resent (if so, contact Support and we’ll get that ball rolling). Once your account is activated, try signing in again. For more information, read How to Activate Your Account. |
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