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Download the Mongotel Softphone app Mongotel’s softphone app from the links in at the bottom of http://mongotel.com today! |
The Mongotel Softphone application app empowers you with access to your Mongotel User extension from the palm of your hand. With support for a long list of Apple and Android devices, Mongotel Softphone helps keep you connected with your workplace wherever you go. Here’s how it works:.
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Features of the Mongotel Softphone App
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Use Schedules, Exclusions, and Routes Just Like With a Physical Phone
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For more information on Schedules, read /wiki/spaces/TS/pages/1269006354. |
Many of the technical services that you’ve had Mongotel Support add to your inbound or outbound routes will apply to your Mongotel Softphone app just like they do for your regular extension—and then some!
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Add Quickdials for Faster Calling
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For more information on adding quickdials, read How to Add Quick Dials in the Mongotel Softphone App.
Enjoy faster dialing of local extensions with Mongotel Softphone’s Quick Dial feature. Simply enter the display name and phone number of the person for whom you’d like to create a quick dial and click “Save.”
Coming Soon
Callthrough (Date: TBD)
More TBD!
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Having Trouble? Contact Support or Try One of These Tricks
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Our Support Team is always happy to connect. Contact us at (718) 942-9990 or email , by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.
In the meantime, here are a few self-service options that might provide an immediate resolution:
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Try resizing your window to make it larger or looking for the “Keypad” button on your screen. |
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Collecting SIP logs is crucial for diagnosing system errors like one-way audio, choppy audio, calls disconnecting, etc. Desktop Steps:
iPhone Steps:
Android Steps:
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