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You might have trouble logging into your account when doing so for the first time. This issue is particularly common for new Users. But don’t fret! We have a solution. See the tips and tricks at the bottom of this article for more information. |
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To learn about how to log into the Mongotel Softphone app, read How to Sign In Log in to the Mongotel Softphone App. |
First off, congratulations are in order! If you’re a new to Mongotel Organization, welcome to the club. If you’re already a member of a Mongotel Organization, welcome back. This process should get you signed in and ready to roll in only a few short minutes.
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Table of Contents
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Log In On Mongotel.
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com.
We have a great website built with your experience in mind. Check it out while you perform this simple process.
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This will complete the login process.
Wrap-Up
And there you have it! You should now be signed in to your Partner, Reseller, Client , or User portal. While you’re there, take some time to poke around and make sure everything is set up to your liking.
If you find something you’d like to see changed, you might be able to find convenient self-service tools for doing so—if you have permission from your account admin. For more in-depth changes, Support is only a phone call away!
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Having Trouble? Contact Support or Try
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This Trick!
Our Support Team is always happy to connect. Contact us at (718) 942-9990 or email , by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to help you find a solution that works for you.assist you.
In the meantime, here’s a self-service option that might provide an immediate resolution:
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 First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders. If you don’t see any activation emails, try resetting your password. Click “Forgot Password” and follow the on-screen prompts. If you do see an activation email, click the link within and follow the necessary prompts. Note that those links expire after some time, so they might need to be resent (if so, contact Support and we’ll get that ball rolling). Once your account is activated, try signing in again. For more information, read How to Activate Your Account. |
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