How to Log in to Your Account

You might have trouble logging into your account when doing so for the first time. This issue is particularly common for new Users. But don’t fret! We have a solution. See the tips and tricks at the bottom of this article for more information.

To learn about how to log into the Mongotel Softphone app, read How to Sign In to the Mongotel Softphone App.

First off, congratulations are in order! If you’re a new Mongotel Organization, welcome to the club. If you’re already a Mongotel Organization, welcome back. This process should get you signed in and ready to roll in only a few short minutes.

Table of Contents

Log In On Mongotel.Com.

We have a great website built with your experience in mind. Check it out while you perform this simple process.

Step 1: Go to Mongotel.com.

Go to Mongotel.com. This is the home page for the Mongotel portal. Here, you can log in to view your account or access a trove of info about our company.

Click “LOGIN.”

Step 3: Enter your email and password.

Your default login credentials will be the email address and password you used to activate your account.

Enter your email address and password.

Step 4: Click the right arrow button.

This will complete the login process.

Wrap-Up

And there you have it! You should now be signed in to your Partner, Reseller, Client, or User portal. While you’re there, take some time to poke around and make sure everything is set up to your liking.

If you find something you’d like to see changed, you might be able to find convenient self-service tools for doing so—if you have permission from your account admin. For more in-depth changes, Support is only a phone call away!

Having Trouble? Contact Support or Try One of These Tricks

Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing all relevant options from the list below, our support agents will be happy to connect by phone at (718) 942-9990 or email at info@mongotel.com to help you find a solution that works for you.

"Unable to login with provided credentials."

First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders.

If you don’t see any activation emails, try resetting your password. Click “Forgot Password” and follow the on-screen prompts.

If you do see an activation email, click the link within and follow the necessary prompts. Once your account is activated, try signing in again. For more information, read How to Activate Your Account.