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For more information, read How to Log in to the Mongotel Softphone App https://mongotel.atlassian.net/wiki/spaces/TS/pages/1369768085. |
Users sign in to the Mongotel Softphone app using the email address and password associated with their extension. Your extension will also need to have been activated. If you’d like to create an extension with us, have your account admin give us a call at (718) 942-9990. If you already have an extension with us, and need help accessing it, you can call Support directly.
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For a full list of features, see the following article in our knowledge base: List of Features Available in the Mongotel Softphone App.
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Having Trouble? Contact Support or Try One of These Tricks!
Here are a few self-service options that might enable an immediate resolution to the issue. If the problem persists after completing all relevant options from the list below, our Support team Team will be happy to connect by phone .
Call us at (718) 942-9990, dial 611 on any Mongotel-programmed phone, or send an email at to info@mongotel.com to help find and we’ll get to work finding a solution that works for you.
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By default, the audio devices for input and output are set to the system’s defaults. For example, if your desktop’s default audio device is a monitor, then Mongotel Softphone will use that monitor as the default input and output. Here are the steps to change that within the app:
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You sure can! But first, make sure that you would maintain legal compliance with local and federal regulations were you to do so. Then proceed with the following steps: Desktop
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First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders. If you do see an activation email, click the link within and follow the necessary prompts. Once your account is activated, try signing in again. For more information, read How to Activate Your Account https://mongotel.atlassian.net/wiki/spaces/TS/pages/1344766078. If you don’t see any activation emails, give us a call and we’ll work together to find a solution. |
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Click-to-call is enabled by default. Simply click a phone number in your Internet browser, select Mongotel Softphone when prompted to select an app, and confirm. If your Internet connection is stable, the call should go through without a hitch. |
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Sennheiser/EPOS headsets are compatible with the desktop version of the Mongotel Softphone app, but they require a specific setting to be enabled. Fortunately, it’s just a simple toggle. Here’s how it’s done:
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