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With great technology come great questions. Here, you’ll find the answers to the most frequently asked questions we’ve received from Organizations just like yours.
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What Does the Mongotel Softphone App Do?
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For more information, read How to Log In to the Mongotel Softphone App /wiki/spaces/TS/pages/1369768085. |
Users sign in to the Mongotel Softphone app using the email address and password associated with their extension. Your extension will also need to have been activated. If you’d like to create an extension with us, have your account admin give us a call at (718) 942-9990. If you already have an extension with us, and need help accessing it, you can call Support directly.
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For a full list of features, see the following article in our knowledge base: List of Features Available in the New Mongotel Softphone App.
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Having Trouble? Contact Support or Try One of These Tricks
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Our Support Team is always happy to connect. Contact us at (718) 942-9990 or email , by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com to help find a solution that works for you. stands ready to assist you.
In the meantime, here are a few self-service options that might provide an immediate resolution:
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If you experience this issue, please connect with our Support team at (718) 942-9990. |
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By default, the audio devices for input and output are set to the system’s defaults. For example, if your desktop’s default audio device is a monitor, then Mongotel Softphone will use that monitor as the default input and output. Here are the steps to change that within the app:
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You sure can! But first, make sure that you would maintain legal compliance with local and federal regulations were you to do so. Then proceed with the following steps: Desktop
iPhone
Android
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Most of the information in the app is saved locally and is not synced between devices. For example, if you save a quick dial on your iPhone, it will not appear on your Mac OS desktop. |
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 First, try to log in to Mongotel.com (following this process: How to Log in to Your Account). If you can log in to Mongotel.com but not the Mongotel Softphone app, give us a call and we’ll see what can do together. If you can’t log in to Mongotel.com either, try changing your password:
If you still receive this error, contact Support and let us know the associated error code. |
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First things first, let’s make sure your account has been activated. Check your email for any activation emails sent from Mongotel—be sure to check your spam and trash folders. If you do see an activation email, click the link within and follow the necessary prompts. Once your account is activated, try signing in again. For more information, read How to Activate Your Account /wiki/spaces/TS/pages/1344766078. If you don’t see any activation emails, give us a call and we’ll work together to find a solution. |
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Click-to-call is enabled by default. Simply click a phone number in your Internet browser, select Mongotel Softphone when prompted to select an app, and confirm. If your Internet connection is stable, the call should go through without a hitch. |
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There are two ways to resolve this issues for desktop Users:
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Sennheiser/EPOS headsets are compatible with the desktop version of the Mongotel Softphone app, but they require a specific setting to be enabled. Fortunately, it’s just a simple toggle. Here’s how it’s done:
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