How to Disable (or Re-Enable) the Warning Beep When on a Recorded Line in the Mongotel Softphone App

Owned by Hunter Amato, created
Last updated: May 25, 2023
4 min read

Disabling the warning beep does not disable call recording.

Do not disable the warning beep if doing so would be a crime in your jurisdiction.

By default, the Mongotel Softphone app will play a warning beep every 15 seconds to remind you that you’re on a recorded line.

This process guide is only required if you would like to disable the warning beep feature or re-enable it after having previously disabled it.

When something becomes a habit, it’s easy to forget you’re even doing it. That’s why we’ve implemented the industry-standard warning beep feature into the Mongotel Softphone app. Every 15 seconds, a beep will sound, audible to all parties in the call. But, if you’d prefer not to hear that little beep at all, this article will guide you through the process of disabling it.

Table of Contents

Desktop

If you don’t want to hear the warning beep when recording calls in the Mongotel Softphone app, here’s how you can disable it on either a Windows or Mac operating system

Step 1: Click the Settings icon.

Step 2: Click “Recording.”

Step 3: Toggle “Warning beep.”

When toggled on, the button will look like this:

When toggled off, the button will look like this:

iPhone

If you don’t want to hear the warning beep when recording calls in the Mongotel Softphone app, here’s how you can disable it on either an iOS device.

Step 1: Tap the Settings icon.

Step 2: Tap “Preferences.”

Step 3: Tap “Call Recording.”

Step 4: Toggle “Warning Beep.”

When toggled on, the button will look like this:

When toggled off, the button will look like this:

Step 5: If toggling off, read the disclaimer and confirm your selection.

Android

If you don’t want to hear the warning beep when recording calls in the Mongotel Softphone app, here’s how you can disable it on either an Android device.

Step 1: Tap the three vertical dots in the top right corner of the screen.

Step 2: Tap “Settings.”

Step 3: Tap “Preferences.”

Step 4: Tap “Call recording.”

Step 5: Toggle “Warning beep.”

When toggled on, the button will look like this:

When toggled off, the button will look like this:

Wrap-Up

Well done! Now, the warning beep should be toggled how you prefer.

Having Trouble? Contact Support!

Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.

Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.