How to Toggle Do Not Disturb (DND) and Create Schedules in the Mongotel Softphone App
Schedules are a great way to make sure your phone only rings when you’re open to taking calls.
Like your regular Mongotel extension, the iOS and Android versions of the Mongotel Softphone App offer you the ability to create schedules. Schedules allow you to choose when to automatically turn on do not disturb (DND), which prevents calls from generating notifications or ringing during certain times.
Table of Contents
Desktop
The desktop version of the Mongotel Softphone App does not currently support schedules.
To toggle DND on desktop, just click the moon icon near your extension number.
Android
You can tap your extension number in the top left of the screen and manually toggle DND on or off at will.
To set a DND schedule, continue with Step 1 below.
Step 1: Tap the triple vertical dots and select “Settings.”
Step 2: Tap “Preferences.”
Step 3: Tap “Do not disturb.”
Step 4: Tap the + icon.
Step 5: Either leave the interval to “All Day” or tap the interval and select a timeframe.
Remember to toggle between AM and PM using the buttons under the start and end times on the left side of the screen.
Note how there is a start time and end time. You will need to select both in order to set the timeframe.
Step 6: Deselect the days this schedule will NOT function.
By default, all seven days of the week are already selected. Tap to deselect each day that you want the schedule to NOT work.
In this example, we’ve chosen to activate DND from 1:00 to 2:00 p.m. every weekday. This gives us a full hour to take for lunch.
Step 7 (Optional): Select any contacts to allow to override the DND during the scheduled time.
Step 8 (Optional): Add any comments to give context to the rule.
Step 9: Tap “Add.”
iOS
You can tap your extension number in the top left of the screen and manually toggle DND on or off at will.
To set a DND schedule, continue with Step 1 below.
Step 1: Tap the Settings icon.
Step 2: Tap “Preferences.”
Step 3: Tap “Do Not Disturb.”
Step 4: Tap the + icon.
Step 5: Set the desired interval (timeframe).
Note how there is a start time and end time. You will need to select both in order to set the timeframe.
Step 6: Deselect the days this schedule will NOT function.
By default, all seven days of the week are already selected. Tap to deselect each day that you want the schedule to NOT work.
In this example, we’ve chosen to activate DND from 1:00 to 2:00 p.m. every weekday. This gives us a full hour to take for lunch.
Step 7 (Optional): Select any contacts to allow to override the DND during the scheduled time.
Step 8 (Optional): Add any comments to give context to the rule.
Step 9: Tap “Done.”
Step 10: Tap “Add.”
Wrap-Up
Congratulations! You should now be able to take your lunch, clock out, etc. in peace. Your DND schedule should now ensure that no calls slip through when you’re looking to be unreachable.
Having Trouble? Contact Support!
Either we’re forgetting something or this process is just too simple. If you’ve encountered a problem, comment it here and we’ll get to work writing up troubleshooting steps to solve it. In the meantime, our Support Team will be happy to connect.
Contact us at (718) 942-9990, by dialing 611 on any Mongotel-programmed phone, or by emailing helpdesk@mongotel.com and we’ll get you the care you need ASAP. For anything other than service-related requests or issues, the team at info@mongotel.com stands ready to assist you.